Frequently Asked Questions

Am I safe to come to your facilities?

Effective Monday March 23rd, TotalCare Hulen, Hurst, Crowley, and Behavioral Health will only provide video tele-visits to our patients. More information about tele-visits can be found on the home page of this website. Our Benbrook Emergency Room Location is open for patients.

Can I be tested for COVID-19 at your facilities?

We do have testing for COVID-19. Please go to our Benbrook Emergency Room Location for testing.  

What information do you have about the drive through clinics they are talking about in the news?

We are only doing drive through if you do not have cough, fever, congestion, body aches, runny nose for allergy shots and testosterone injections.

How do I reach the local Health Departments?

      - Link to health departments nationwide    

      - Fort Worth - (817) 321-5305 

      - Coppell, TX -  (972) 462-5110 

      - Dallas, TX - (214) 819-2101 

      - Tarrant County - Coronavirus Hotline: (817) 248-6299

How do I get the most accurate information? 

While all news outlets and online sites are reporting on COVID-19, we encourage you to look at the CDC, Texas DSHS, and Tarrant County Health Department for the most accurate updates and latest recommendations. Here are their links: 

      - CDC

      - Texas Department of State Health Services

      - Tarrant County Health Department

How can I be cleared before I can return to my job?

We understand that many employers are requiring medical clearance for you to return to work. If you are having symptoms and your job needs you to get cleared, we ask that you contact one of our clinics for a tele-visit evaluation. In some cases our clinical staff can rule out COVID-19 based on your symptoms and clinical presentation.  

Should I use a mask?

  • The CDC recommends everyone wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.

    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

  • The cloth face cover is meant to protect other people in case you are infected. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

  • Please review the CDC webpage for more information face masks, including how to make one at home.